Prospering with three equipment turns – yeah, right
Well, I did it again. I got worked up and shot off my mouth. Let me explain as I apologize. At the Omaha Dealer Minds Summit in August, our panel discussed various wholegoods commission structures, which are driving used equipment sales and increasing turns. We were...
Optimistic Leadership
Being The Leaders Followers Like To Follow Let’s start this article by looking at your hand. Stick your left hand in front of you and look to find something you would change about it. Perhaps you have wrinkles or unattractive fingernails. Some of you will look at your...
Commission Plans to Drive Retail Sales
For every 100 dealerships, there are 200 commission structures. We work with dealerships that have a different compensation structure for each salesperson. If it works, don’t fix it. But is your compensation plan generating the results you desire or just the results...
Why do we make customer service so difficult?
WRITER’S NOTE: I began drafting this article while staying at a hotel on Super Bowl Sunday. While that was a few months ago, I thought I’d share some events leading up to the game that are as relevant today as they were back in February. Wanting to watch the game, I...
I’m a department manager – What is expected of me?
HAVE YOU EVER promoted your most skilled parts person to manager only to find out the employee lacked management abilities? Of all the questions whispered in my ears, the most common is: “I am now a manager. What is expected of me?” Along with the parts counter...
I’m Too Busy To Get Anything Done
Perhaps it’s time to remind everyone about the importance of time. All of us talk about time as being one of our precious possessions. The psychological aspect of time is not always pleasant since most of us experience the frustration of having too little time to do...
Get big, get better or get out?
What’s your answer? The three “Gets” are questions dealers should always be asking themselves. For many, these challenging times have presented ample opportunity to ponder on the answers to Get Big, Get Better or Get Out. Are you a rural lifestyle or large ag or...
Service Technicians – The real faces of your dealership
Beyond a receptionist, few people in a dealership stand to have more contact with customers than service technicians. “So much of a dealership’s reputation centers on how well service technicians perform their jobs and interact with customers,” says Jim Facente, a...
WEDA/DI Videos
- NAEDA Protect Promotional Video
- Importance of understanding financials and metrics
- The importance of a total dealership approach
- Dealer Institute What Differentiates us from other consulting firms
- Dealer Institute People Smart Leaders
- Equipment Dealer Consulting Business Valuation Services
- Equipment Dealer Consulting Succession Planning Services
- NAEDA OSUIT Student Video