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Equipment Dealers and Data
Technology and the ability to collect and use data have created exciting opportunities for both dealers and customers. But these opportunities also pose significant new risks and legal obligations that need to be understood and addressed by dealerships and their employees. In this session, learn about the issues involved when services and products are offered that rely on technology and data collection, understand how relationships with vendors, manufacturers, customers and employees are impacted and discuss steps that dealers need to take in a rapidly changing legal environment to take advantage of the opportunities and manage risk at the same time.
Data and Technology in the Dealership: Managing Risk and Customer Expectations in a Changing Legal Environment
Dress for Success – What Image is Your Staff Portraying to the Customer
2021 Legislative Landscape
Workforce Development; Identifying Today’s Challenges for the Next Generation of Leadership
2020 Wholegoods Wrap Up
Make A Customer, Not A Sale — A New Way To Look At Customer Service
2020 In-depth Review of the Cost of Doing Business Study
Investing in Turbulent Times
Online Threats To Your Business
The Power Of Employee Engagement
Improve Customer Retention and Value Through Your Aftermarket Departments
Making the Use of People Analytics Easy
An In-Depth Look at Lending & Tax Provisions Available to Dealers Through COVID-19 Relief Package
Understanding Productivity and Efficiency in Your Shop
Iron Solutions Ag Trends and Forecast — Fall 2019
Are Your Combine & 4WD Tractor Inventory Levels Healthy?
Impacts and Alternatives to Discounting Parts
An In-Depth Review of the 2019 Cost of Doing Business Study
Chipping: The Unspoken Problem in the Farm Equipment Industry
Increasing Your Parts Sales Through Your Service Department
Sales Tax and Selling to Out of State Customers
Psychology of Selling
Planning & Managing the M&A Integration Process Successfully
Let's Move Some Iron
Digital Marketing Best Practices