PEER-TO-PEER EVENTS & TRAINING

CONCEPT

While our industry experts are knowledgeable in every aspect of the equipment dealer industry, often times there are hidden talents and best practices within the talent of your dealership. Whether you’re a single or multi-store, there opportunities within your organization that are yet to be realized.

OBJECTIVE

Delivered through on-site meetings held 2-4 times per year at your dealership through facilitation, training and management our subject matter experts help your people unlock their talents in a safe environment where great ideas can be shared. Group collaboration on topics unique to your dealership are reviewed to help identify process improvement, customer and employee retention, financial and management literacies. Once direction is decided—group/peer accountability is the structure that moves best practices to practical installation and application driving consistent approaches throughout your organization impacting increased revenue, reduced expense and employee and customer satisfaction.

APPROACHES

Best suited for 1-2 store organizations. Our team of specialists will organize dealership staff for on-site meetings 2-4 times per year. We gather information and vision in advance from the ownership/management group to determine area of emphasis where the assigned DI facilitator can draw out the opportunities from within the team. The meetings can include review of financial metrics associated with the growth goals suggested in the advance planning sessions with leadership. A portion of the meeting can support training, process flows, even topical subject matter that the group deems relevant and valuable to their focus of development.

Best suited for multi-store organizations. Imagine bringing all your parts people together to learn from each other. Or, your service or whole goods people together in their own groups 2-4 times per year to review and improve operational, financial and management efficiencies centered around the growth of your business. Again, a blended approach of group facilitation, paired with occasional training components or financial aptitude training on their specific metrics associated with their part of the business. Imagine your departments understanding how they compare to their internal counterparts and to industry averages in North America. The opportunities for improvement are endless.

Best suited for multi-store organizations who are looking to further align both executive and mid-level management teams. Two to four times per year, a DI specialist well help define and facilitate a positive forum allowing management members to develop a cohesive and consistent management culture throughout a multi-store organization that is centric to your mission, vision and goals. Identifying weak links in process, financial and management aptitudes together will allow the development and proper planning to improve; impacting an organization’s culture and profitability. Blended sessions of peer-to-peer sessions with training and benchmarking, help hold team members accountable for growth, year over year. Having an outside facilitator with industry specific experience and knowledge lends to the credibility and buy-in with all members of the team, where sometimes without an external facilitator’s vision, programs driven from a top-down approach don’t always take hold.

   HOW IT WORKS

  • Contact your association office.
  • Our Dealer Development Managers will help outline the focus of what you’re seeking to achieve.
  • We’ll connect you with our industry experts to answer questions and by working together, determine the best implementation strategy.
  • We’ll provide a comprehensive overview and help manage the project installation focused on your specific needs.
  • Most importantly, we’ll stay connected throughout the project to ensure our team is available for support, questions and counsel, maximizing your return on the project.