Aftermarket Management
This 3-module course provides parts and service leaders the skills required to improve departmental efficiency, growth and profitability.

Improve departmental efficiency, growth and profitability. Leaders will also learn how to work more effectively with their aftermarket partner; where together, they will develop a plan to maximize overall aftermarket production essential for success in today’s business environment. The course is a curriculum-based learning path delivered through three, 2-day modules, led by industry aftermarket experts. Our next course will be offered in Calgary, Alberta starting in January 2018.  The investment is $3,500 CAD ($2,600 USD).

Total
$3,500
SKU: CA-After-Course Categories: ,

Description

Improve departmental efficiency, growth and profitability. Leaders will also learn how to work more effectively with their aftermarket partner; where together, they will develop a plan to maximize overall aftermarket production essential for success in today’s business environment. The course is a curriculum-based learning path delivered through three, 2-day modules, led by industry aftermarket experts. Our next course will be offered in Calgary, Alberta starting in January 2018.  The investment is $3,500 CAD ($2,600 USD).

Details

MODULE 1:

Leadership Development Principles

January 23, 2018 8:00am - January 24, 2018 12:00pm 2018-01-23 08:00:00 2018-01-24 12:00:00 America/Chicago Leadership Development Principles Location Dealer Institute info@dealerinstitute.org
  • Effective Leadership
  • Dealership Culture
  • Workforce Motivators
  • Leadership Responsibilities
  • 7-Step Change Process

MODULE 2:

Service Management

March 27, 2018 8:00am - March 28, 2018 12:00pm 2018-03-27 08:00:00 2018-03-28 12:00:00 America/Chicago Service Management Location Dealer Institute
  • Long Term Profitability Growth
  • Maximizing Revenue Hours
  • Labor Rates
  • Implementing Proper Technician Work Order Documentation Practices
  • Proactive WIP Management
  • Installing a Systematic Parts Requisitioning Process

MODULE 3:

Parts Management

May 22, 2018 8:00am - May 23, 2018 12:00pm 2018-05-22 08:00:00 2018-05-23 12:00:00 America/Chicago Parts Management Location Dealer Institute
  • Gross Margin
  • Other performance Indicators
  • Net Income
  • Parts Marketing and Sales
  • Parts Turnover
  • Parts department self-evaluation
  • Accountability, Tracking and Scorecards
  • Parts Controls
  • Interdepartmental cooperation

FAQs

What is the Aftermarket Management course?
The Aftermarket Management course is designed to provide parts and service leaders the skills required to improve departmental efficiency, growth and profitability. Who should attend an Aftermarket Management course? Recommended attendees are aftermarket managers, parts managers, service managers and key personnel being groomed for Aftermarket leadership.

How long is the Aftermarket Management Course?
The Aftermarket Management course is three two-day modules. It will follow the same daily format of our other courses. Day One from 8 a.m. to 5 p.m. and Day Two from 8 a.m. to noon.

What is the expected result of the Aftermarket Management course?
The expected result of the Aftermarket Management course is to develop effective parts and service leaders who increase aftermarket growth and profitability and work more effectively with their aftermarket partners to maximize production essential for success in today’s business environment.

How will dealers track the progression of their participants through the course?
We developed an accountability tool called a PIP or Personal Improvement Plan, which will be used throughout each module of every course to ensure consistency for participants and their supervisors. The PIP is a living document that grows with each participant as they move through the course, creating a clear path to success.

What is the price?
Aftermarket Management consists of three, two day modules. The in vestment for a public offering of this course is $3,500.00 CAD per participant. This includes all six days of training, materials, personal improvement plan, lunch and refreshments throughout each module.

Instructors

Larry Cole earned a Ph.D. in Psychology from the University of Oklahoma. Larry was on the faculty of Arkansas Tech University and served as CEO of a Comprehensive Mental Health Center before founding his consulting company, TeamMax®, in 1989. Since then, Larry has specialized in improving leadership effectiveness and teamwork while fostering the fact that frustration is your best friend. He created the TeamMax® Advantage methodologies to measure behavior change in real-time. In addition to the books and manuscripts listed below, he has written numerous articles for professional, business and trade magazines, and written several unpublished manuscripts that he offers. He has worked in the agriculture industry for over fifteen years.

Books
“Frustration is Your Best Friend”
“People-Smart Leaders” (with Michael Cole, Ph.D.)
“Communication in Poultry Grower Relations”
“Teamwork in Poultry Production”
“97 Things to Take Your Sales Career to the Next Level” (with Byrd Baggett, CSP)
“Charismatic Leadership” (with Byrd Baggett, CSP)


Kelly Mathison has almost 30 years experience in the agricultural equipment industry.  He started his career as a sales representative during the high interest crunch of the 1980’s He then spent 10 years in sales and marketing with the distributor and wholesale manufacturer, Flexi Coil, covering Canada, Australia and the U.S. In 1996 he became a partner in a single store John Deere Dealership in Brandon, Manitoba. Over the next 12 years, it grew from 1 store to 7 when they  eventually merged with Enns Brothers in 2008. Over the years, he gained experience as a Sales  Manager, Aftermarket Manager, General Manager and Group Marketing Manager. In 2011, Kelly sold his partnership interest and took a contract as Group Product Support Manager with Chesterfield  Australia, one of the country’s largest John Deere Dealer groups.

In 2014, Kelly launched a consulting and training company, Kayzen Management, and in 2015 joined Western Equipment Dealers Association’s Dealer Institute as a consultant and trainer. Kelly brings his unique, real life experience and time tested best practice solutions to a wide scope of dealership issues. His philosophy of “continuous improvement” can be applied over all dealership departments.


Gary Keene has over 40 years of Service Management and Marketing experience, which includes 26 years with John Deere Company, 9 years as a  service management and marketing consultant, and 5 years as a Corporate Service Manager at a local multi-store dealership. Throughout his career with John Deere Company, Gary was quickly promoted to increasing levels of management responsibility, which included the following management positions: Area Service Manager, Service Training Manager, Manager of Service Management & Marketing, Manager of North America Service Management, and Manager of Deere & Company Worldwide Service Management.

As the Manager of Deere & Company Worldwide Service Management, Gary led the development, implementation and continuous improvement of a systematic and customer focused world class service management system. The system, in which he assisted in developing, supported dealers worldwide with growing their parts and service businesses. His contributions greatly enhanced both John Deere Company and dealer profitability. As a result, Gary was recognized throughout the John Deere network as the service management and marketing expert. Gary spent over 70% of his John Deere career assisting dealers throughout the United States and globally with on–site, hands-on profitable service department development.

Following his early retirement from John Deere Company in December 2001, Gary decided to pursue his passion for assisting dealers by starting his own service profitability consulting business. He developed a very progressive and specialized four day on-site service performance package that assisted hundreds of John Deere dealers throughout North America. Gary’s mission was to do everything possible to assist dealers in achieving greater levels of parts and service profitability, higher absorption rates, and increased levels of customer satisfaction.

Eventually dealer demand for Gary’s consulting services had grown to a level that was impossible for him to support. He sold his business to a larger consulting company in 2006 and continued to consult with the new company for five years. Gary worked with farm equipment dealer organizations representing “all brands” (Case, New Holland & Deere).

Following his nine year consulting career, Gary decided to stay home in Missouri and enjoy his grandchildren. He began a new career as a corporate service manager with a local multi store farm equipment dealer organization. He retired from this position in February 2016 and is now a Dealer
Institute Trainer full time.

 

 

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