Transformational Customer Service Training 12/10/2020 Central Time

Overview:
Through this one-day program created specifically for dealership parts, sales, service, and other customer-facing areas of the dealership, we will demonstrate how to provide exceptional customer service and generate greater sales with proven methods that are practical and effective.

This course is designed to introduce the comprehensive elements of the customer service culture.  Transformational customer service has three elements:

1) Customer service begins with the employees’ attitudes
2) Managing the key-moments-of truth
3) Customer service management systems

How you Benefit: Dealership personnel learn how to increase overall customer satisfaction while growing organizational business. You will leave with proven skills to generate more of your own repeat and referral traffic every day in your dealership. You get an immediate spike in sales, keep your loyal clients for another ownership cycle, and maximize after-market business by keeping your customers coming back.

Who Should Attend:  Transformational Customer Service is designed for every department within the dealership and we encourage you to send employees representing each of your departments.

Transformational Customer Service Brochure 

This one-day course will be hosted VIRTUALLY! Please add all the registered student’s email addresses when registering so students can receive the training event invites, event access, and any training materials. Please be honest and register all students that will be attending the training. This training is prohibited to be used in a group setting to train unregistered students.

***This training event may NOT be recorded or shared, doing so is in violation of copyrights.

RECORDING PROHIBITED: Purchaser shall not cause or allow anyone to record a training event or make of public record without Seller’s prior written consent, which consent may be withheld at Seller’s sole discretion. If Purchaser records this training, the Purchaser shall be in default of its obligations under these terms and conditions and legal action can be pursued.

This course uses BREAKOUT ROOMS for Group Exercises. We recommend that each student has their own laptop to train.
**If you plan on having several students in a TRAINING ROOM please let us know who the representative will be for the group for each training room if there are multiple.

Training Time: December 10, 2020
Meeting Time: 9:00am to 5:00pm (Central Time)
Lunch Break: 12:00pm – 12:30pm
*Note: Course may run longer than anticipated so be sure to schedule accordingly

U.S. Dealer Pricing:

  • $395 USD Per Student for 1-4
  • $345 USD Per Student for 5 to 8
  • $285 USD Per Student for 9+

US REGISTRATION


Canadian Dealer Pricing:

  • $425 CAD Per Student for 1-4
  • $375 CAD Per Student for 5 to 8
  • $315 CAD Per Student for 9+

CANADA REGISTRATION

REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by December 2, 2020, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until December 7, 2020. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email jwilliams@westerneda.com or call Jan at 618-315-4475.

SKU: US-CS-1-1 Category:

Description

Overview:
Through this one-day program created specifically for dealership parts, sales, service, and other customer-facing areas of the dealership, we will demonstrate how to provide exceptional customer service and generate greater sales with proven methods that are practical and effective.

This course is designed to introduce the comprehensive elements of the customer service culture.  Transformational customer service has three elements:

1) Customer service begins with the employees’ attitudes
2) Managing the key-moments-of truth
3) Customer service management systems

How you Benefit: Dealership personnel learn how to increase overall customer satisfaction while growing organizational business. You will leave with proven skills to generate more of your own repeat and referral traffic every day in your dealership. You get an immediate spike in sales, keep your loyal clients for another ownership cycle, and maximize after-market business by keeping your customers coming back.

Who Should Attend:  Transformational Customer Service is designed for every department within the dealership and we encourage you to send employees representing each of your departments.

Transformational Customer Service Brochure 

This one-day course will be hosted VIRTUALLY! Please add all the registered student’s email addresses when registering so students can receive the training event invites, event access, and any training materials. Please be honest and register all students that will be attending the training. This training is prohibited to be used in a group setting to train unregistered students.

***This training event may NOT be recorded or shared, doing so is in violation of copyrights.

RECORDING PROHIBITED: Purchaser shall not cause or allow anyone to record a training event or make of public record without Seller’s prior written consent, which consent may be withheld at Seller’s sole discretion. If Purchaser records this training, the Purchaser shall be in default of its obligations under these terms and conditions and legal action can be pursued.

This course uses BREAKOUT ROOMS for Group Exercises. We recommend that each student has their own laptop to train.
**If you plan on having several students in a TRAINING ROOM please let us know who the representative will be for the group for each training room if there are multiple.

Training Time: December 10, 2020
Meeting Time: 9:00am to 5:00pm (Central Time)
Lunch Break: 12:00pm – 12:30pm
*Note: Course may run longer than anticipated so be sure to schedule accordingly

U.S. Dealer Pricing:

  • $395 USD Per Student for 1-4
  • $345 USD Per Student for 5 to 8
  • $285 USD Per Student for 9+

US REGISTRATION


Canadian Dealer Pricing:

  • $425 CAD Per Student for 1-4
  • $375 CAD Per Student for 5 to 8
  • $315 CAD Per Student for 9+

CANADA REGISTRATION

REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by December 2, 2020, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until December 7, 2020. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email jwilliams@westerneda.com or call Jan at 618-315-4475.

Instructors

Larry Cole, PhD
Larry Cole earned a Ph.D. in Psychology from the University of Oklahoma. Larry was on the faculty of Arkansas Tech University and served as CEO of a Comprehensive Mental Health Center before founding his consulting company, TeamMax®, in 1989.

Since then, Larry has specialized in improving leadership effectiveness and teamwork while fostering the fact that frustration is your best friend. He created the TeamMax® Advantage methodologies to measure behavior change in realtime. In addition to the books and manuscripts listed below, he has written numerous articles for professional, business and trade magazines, and written several unpublished manuscripts that he offers. He has worked in the agriculture industry for over fifteen years.

SPECIALTIES: LEADERSHIP |  MANAGEMENT  |  CULTURE  |  CUSTOMER SERVICE  |  SALES

 

 

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