Parts Counter Sales Training 01/11/2023 (Houston, TX)

Overview:
One day program created specifically for dealership parts counter salespeople. This program will benefit new and experienced parts salespeople, parts managers and CSR’s that are on the front line of your dealership’s parts sales force.

Objective:
To provide training and tools to help parts salespeople better manage their time and maximize sales while delivering excellent customer experience.

Main Topics:
  • Customer Service
  • Departmental Profitability
  • Value-Added Parts Sales
  • Phone Skills
  • Time Management
  • Conflict Resolution

Parts Counter Sales Training Brochure

One-day in-person training Houston, Texas
Training Date: January 11, 2023
Meeting Time: 8:00am – 5:00pm (Central Time)
Lunch Break: 12pm – 12:30pm
*Note: Course may run longer than anticipated so be sure to schedule accordingly

U.S. Dealer Pricing:

  • $449 USD Per Student for 1-4
  • $399 USD Per Student for 5 to 8
  • $349 USD Per Student for 9+

U.S. REGISTRATION


REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by December 28, 2022, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until January 4, 2023. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email jwilliams@westerneda.com or call Jan at 618-315-4475. 

SKU: US-PCT-1-2-3-2 Category:

Description

Overview:
One day program created specifically for dealership parts counter salespeople. This program will benefit new and experienced parts salespeople, parts managers and CSR’s that are on the front line of your dealership’s parts sales force.

Objective:
To provide training and tools to help parts salespeople better manage their time and maximize sales while delivering excellent customer experience.

Main Topics:
  • Customer Service
  • Departmental Profitability
  • Value-Added Parts Sales
  • Phone Skills
  • Time Management
  • Conflict Resolution

Parts Counter Sales Training Brochure

One-day in-person training Houston, Texas
Training Date: January 11, 2023
Meeting Time: 8:00am – 5:00pm (Central Time)
Lunch Break: 12pm – 12:30pm
*Note: Course may run longer than anticipated so be sure to schedule accordingly

U.S. Dealer Pricing:

  • $449 USD Per Student for 1-4
  • $399 USD Per Student for 5 to 8
  • $349 USD Per Student for 9+

U.S. REGISTRATION


REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by December 28, 2022, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until January 4, 2023. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email jwilliams@westerneda.com or call Jan at 618-315-4475. 

Instructors

Wayne Brozek

Wayne Brozek started his career in the Automotive industry in High School as a Parts Delivery Driver.  After graduation, he moved to Colorado and decided to stay in the Automotive business while attending college.  He held several positions within the Parts Department: Shop Counter/Wholesale phones/Retail counter/Assistant Manager then finally the Parts Manager.  He worked hard to improve the health of the dealership’s parts inventory.   He became well known as an expert in inventory management and prided himself on having best-in-class inventory performance.   Wayne was asked to be the Service Manager and went to work on building a new way to pay his technicians on their productivity and their ability to increase maintenance penetration.  After several years of being the Fixed Operations Director, he was moved into the Sales Department as a Sales Manager.  He always joked that the Sales guys got cookies and treats for selling the vehicle and the Fixed Operation Departments got the bill for those treats…

As a Sales manager, he had the opportunity to partner with a group to purchase the location where he started his career.  A few years later Wayne left the partnership to join an AG Dealer group that had 6 locations.  He brought his experience in Service operations to improve the groups Service profitability and changed the entire Technician compensation program.  Over the next several years the group had grown from 6 locations to 16 locations.

Wayne was asked to be part of a Dealer performance group and helped work on a new performance metric for all John Deere dealers.  The company that started the performance group then asked Wayne to assist them with consulting and training John Deere dealers globally.  Wayne has trained dealers all over the globe on ways to improve both their Parts and or Service Operations prior to starting his own consulting business.  He and his team pride themselves on improving their customers financial health and making their employees more productive and engaged.

SPECIALTIES: AFTERMARKET  |  PARTS  |  SERVICE

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