Parts Counter Sales Training 02/23/2021 Pacific Time

Overview:
One day program created specifically for dealership parts counter salespeople. This program will benefit new and experienced parts salespeople, parts managers and CSR’s that are on the front line of your dealership’s parts sales force.

Objective:
To provide training and tools to help parts salespeople better manage their time and maximize sales while delivering excellent customer experience.

Main Topics:
  • Customer Service
  • Departmental Profitability
  • Value-Added Parts Sales
  • Phone Skills
  • Time Management
  • Conflict Resolution

Parts Counter Sales Training Brochure

This one-day course will be hosted VIRTUALLY! Please add all the registered student’s email addresses when registering so students can receive the training event invites, event access, and any training materials. Please be honest and register all students that will be attending the training. This training is prohibited to be used in a group setting to train unregistered students.

***This training event may NOT be recorded or shared, doing so is in violation of copyrights.

RECORDING PROHIBITED: Purchaser shall not cause or allow anyone to record a training event or make of public record without Seller’s prior written consent, which consent may be withheld at Seller’s sole discretion. If Purchaser records this training, the Purchaser shall be in default of its obligations under these terms and conditions and legal action can be pursued.

Training Date: February 23, 2021
Meeting Time: 8:00am – 4:00pm (Pacific Time)
Lunch Break: 12:00pm – 12:30pm
*Note: Course may run longer than anticipated so be sure to schedule accordingly

U.S. Dealer Pricing:

  • $395 USD Per Student for 1-4
  • $345 USD Per Student for 5 to 8
  • $285 USD Per Student for 9+

US REGISTRATION


Canadian Dealer Pricing:

  • $425 CAD Per Student for 1-4
  • $375 CAD Per Student for 5 to 8
  • $315 CAD Per Student for 9+

CANADA REGISTRATION

REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by February 15, 2021, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until February 19, 2021. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email jwilliams@westerneda.com or call Jan at 618-315-4475. 

SKU: US-PCT-1-2-2 Category:

Description

Overview:
One day program created specifically for dealership parts counter salespeople. This program will benefit new and experienced parts salespeople, parts managers and CSR’s that are on the front line of your dealership’s parts sales force.

Objective:
To provide training and tools to help parts salespeople better manage their time and maximize sales while delivering excellent customer experience.

Main Topics:
  • Customer Service
  • Departmental Profitability
  • Value-Added Parts Sales
  • Phone Skills
  • Time Management
  • Conflict Resolution

Parts Counter Sales Training Brochure

This one-day course will be hosted VIRTUALLY! Please add all the registered student’s email addresses when registering so students can receive the training event invites, event access, and any training materials. Please be honest and register all students that will be attending the training. This training is prohibited to be used in a group setting to train unregistered students.

***This training event may NOT be recorded or shared, doing so is in violation of copyrights.

RECORDING PROHIBITED: Purchaser shall not cause or allow anyone to record a training event or make of public record without Seller’s prior written consent, which consent may be withheld at Seller’s sole discretion. If Purchaser records this training, the Purchaser shall be in default of its obligations under these terms and conditions and legal action can be pursued.

Training Date: February 23, 2021
Meeting Time: 8:00am – 4:00pm (Pacific Time)
Lunch Break: 12:00pm – 12:30pm
*Note: Course may run longer than anticipated so be sure to schedule accordingly

U.S. Dealer Pricing:

  • $395 USD Per Student for 1-4
  • $345 USD Per Student for 5 to 8
  • $285 USD Per Student for 9+

US REGISTRATION


Canadian Dealer Pricing:

  • $425 CAD Per Student for 1-4
  • $375 CAD Per Student for 5 to 8
  • $315 CAD Per Student for 9+

CANADA REGISTRATION

REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by February 15, 2021, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until February 19, 2021. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email jwilliams@westerneda.com or call Jan at 618-315-4475. 

Instructors

Kelly Mathison
Kelly has almost 30 years’ experience in the agricultural equipment industry. He started his career as a sales representative during the high interest crunch of the 1980’s He then spent 10 years in sales and marketing with the distributor and wholesale manufacturer, Flexi Coil, covering Canada, Australia and the U.S. In 1996 he became a partner in a single store John Deere Dealership in Brandon, Manitoba. Over the next 12 years, it grew from 1 store to 7 when they eventually merged with Enns Brothers in 2008. Over the years, he gained experience as a Sales Manager, Aftermarket Manager, General Manager and Group Marketing Manager. In 2011, Kelly sold his partnership interest and took a contract as Group Product Support Manager with Chesterfield Australia, one of the country’s largest John Deere Dealer groups.

In 2014, Kelly launched a consulting and training company, Kayzen Management, and in 2015 joined Western Equipment Dealers Association’s Dealer Institute as a consultant and trainer.

Kelly brings his unique, real-life experience and time-tested best practice solutions to a wide scope of dealership issues. His philosophy of “continuous improvement” can be applied over all dealership departments.

SPECIALTIES: AFTERMARKET  |  PARTS  |  SERVICE

 

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