Service Counter Sales Training 02/08/2022 Virtual

Overview:
This one-day course is great for service managers, service administrators, service sales and service advisors, or your up and coming “rising stars” that need a better understanding of financial concepts to be promoted into service department management roles. This includes a basic introduction to service department business financials and shows how everyday decisions have an impact on the dealerships bottom line. After attending this class, participants will understand the value of a technicians hour of labor, the importance of proper work order documentation, and time management. It will also improve the customer experience by teaching interpersonal and communication skills.

Objective:
To provide training and tools to help service personnel better manage their time and maximize sales while delivering excellent customer experience.

Main Topics:
  • Customer Service
  • Departmental Profitability
  • Value-Added Service Sales
  • Phone Skills
  • Time Management
  • Conflict Resolution

Service Counter Sales Training Brochure

This one-day course will be hosted VIRTUALLY! Please add all the registered student’s email addresses when registering so students can receive the training event invites, event access, and any training materials. Please be honest and register all students that will be attending the training. This training is prohibited to be used in a group setting to train unregistered students.

***This training event may NOT be recorded or shared, doing so is in violation of copyrights.

RECORDING PROHIBITED: Purchaser shall not cause or allow anyone to record a training event or make of public record without Seller’s prior written consent, which consent may be withheld at Seller’s sole discretion. If Purchaser records this training, the Purchaser shall be in default of its obligations under these terms and conditions and legal action can be pursued.

This course uses BREAKOUT ROOMS for Group Exercises. We recommend that each student has their own laptop to train.
**If you plan on having several students in a TRAINING ROOM please let us know who the representative will be for the group for each training room if there are multiple.

Training Date: February 8, 2022
Meeting Time: 9:00am to 5:00pm (Central Time)
Lunch Break: 12:00pm – 12:30pm
*Note: Course may run longer than anticipated so be sure to schedule accordingly

U.S. Dealer Pricing:

  • $395 USD Per Student for 1-4
  • $345 USD Per Student for 5 to 8
  • $285 USD Per Student for 9+

US REGISTRATION


Canadian Dealer Pricing:

  • $425 CAD Per Student for 1-4
  • $375 CAD Per Student for 5 to 8
  • $315 CAD Per Student for 9+

CANADA REGISTRATION

REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by January 23, 2022, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until February 2, 2022. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email jwilliams@westerneda.com or call Jan at 618-315-4475. 

SKU: US-SCT-1-2-3-8 Category:

Description

Overview:
This one-day course is great for service managers, service administrators, service sales and service advisors, or your up and coming “rising stars” that need a better understanding of financial concepts to be promoted into service department management roles. This includes a basic introduction to service department business financials and shows how everyday decisions have an impact on the dealerships bottom line. After attending this class, participants will understand the value of a technicians hour of labor, the importance of proper work order documentation, and time management. It will also improve the customer experience by teaching interpersonal and communication skills.

Objective:
To provide training and tools to help service personnel better manage their time and maximize sales while delivering excellent customer experience.

Main Topics:
  • Customer Service
  • Departmental Profitability
  • Value-Added Service Sales
  • Phone Skills
  • Time Management
  • Conflict Resolution

Service Counter Sales Training Brochure

This one-day course will be hosted VIRTUALLY! Please add all the registered student’s email addresses when registering so students can receive the training event invites, event access, and any training materials. Please be honest and register all students that will be attending the training. This training is prohibited to be used in a group setting to train unregistered students.

***This training event may NOT be recorded or shared, doing so is in violation of copyrights.

RECORDING PROHIBITED: Purchaser shall not cause or allow anyone to record a training event or make of public record without Seller’s prior written consent, which consent may be withheld at Seller’s sole discretion. If Purchaser records this training, the Purchaser shall be in default of its obligations under these terms and conditions and legal action can be pursued.

This course uses BREAKOUT ROOMS for Group Exercises. We recommend that each student has their own laptop to train.
**If you plan on having several students in a TRAINING ROOM please let us know who the representative will be for the group for each training room if there are multiple.

Training Date: February 8, 2022
Meeting Time: 9:00am to 5:00pm (Central Time)
Lunch Break: 12:00pm – 12:30pm
*Note: Course may run longer than anticipated so be sure to schedule accordingly

U.S. Dealer Pricing:

  • $395 USD Per Student for 1-4
  • $345 USD Per Student for 5 to 8
  • $285 USD Per Student for 9+

US REGISTRATION


Canadian Dealer Pricing:

  • $425 CAD Per Student for 1-4
  • $375 CAD Per Student for 5 to 8
  • $315 CAD Per Student for 9+

CANADA REGISTRATION

REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by January 23, 2022, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until February 2, 2022. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email jwilliams@westerneda.com or call Jan at 618-315-4475. 

Instructors

Wayne Brozek

Wayne Brozek started his career in the Automotive industry in High School as a Parts Delivery Driver.  After graduation, he moved to Colorado and decided to stay in the Automotive business while attending college.  He held several positions within the Parts Department: Shop Counter/Wholesale phones/Retail counter/Assistant Manager then finally the Parts Manager.  He worked hard to improve the health of the dealership’s parts inventory.   He became well known as an expert in inventory management and prided himself on having best-in-class inventory performance.   Wayne was asked to be the Service Manager and went to work on building a new way to pay his technicians on their productivity and their ability to increase maintenance penetration.  After several years of being the Fixed Operations Director, he was moved into the Sales Department as a Sales Manager.  He always joked that the Sales guys got cookies and treats for selling the vehicle and the Fixed Operation Departments got the bill for those treats…

As a Sales manager, he had the opportunity to partner with a group to purchase the location where he started his career.  A few years later Wayne left the partnership to join an AG Dealer group that had 6 locations.  He brought his experience in Service operations to improve the groups Service profitability and changed the entire Technician compensation program.  Over the next several years the group had grown from 6 locations to 16 locations.

Wayne was asked to be part of a Dealer performance group and helped work on a new performance metric for all John Deere dealers.  The company that started the performance group then asked Wayne to assist them with consulting and training John Deere dealers globally.  Wayne has trained dealers all over the globe on ways to improve both their Parts and or Service Operations prior to starting his own consulting business.  He and his team pride themselves on improving their customers financial health and making their employees more productive and engaged.

 

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