Service Counter Sales Training 11/10/2020 Central Time

Overview:
This one-day course is great for service managers, service administrators, service sales and service advisors, or your up and coming “rising stars” that need a better understanding of financial concepts to be promoted into service department management roles. This includes a basic introduction to service department business financials and shows how everyday decisions have an impact on the dealerships bottom line. After attending this class, participants will understand the value of a technicians hour of labor, the importance of proper work order documentation, and time management. It will also improve the customer experience by teaching interpersonal and communication skills.

Objective:
To provide training and tools to help service personnel better manage their time and maximize sales while delivering excellent customer experience.

Main Topics:
  • Customer Service
  • Departmental Profitability
  • Value-Added Service Sales
  • Phone Skills
  • Time Management
  • Conflict Resolution

Service Counter Sales Training Brochure

This one-day course will be hosted VIRTUALLY! Please add all the registered student’s email addresses when registering so students can receive the training event invites, event access, and any training materials. Please be honest and register all students that will be attending the training. This training is prohibited to be used in a group setting to train unregistered students.

***This training event may NOT be recorded or shared, doing so is in violation of copyrights.

RECORDING PROHIBITED: Purchaser shall not cause or allow anyone to record a training event or make of public record without Seller’s prior written consent, which consent may be withheld at Seller’s sole discretion. If Purchaser records this training, the Purchaser shall be in default of its obligations under these terms and conditions and legal action can be pursued.

Training Date: November 10, 2020
Meeting Time: 9:00am – 5:00pm (Central Time)
Lunch Break: 12pm- 12:30pm
*Note: Course may run longer than anticipated so be sure to schedule accordingly

U.S. Dealer Pricing:

  • $395 USD Per Student for 1-4
  • $345 USD Per Student for 5 to 8
  • $285 USD Per Student for 9+

US REGISTRATION


Canadian Dealer Pricing:

  • $425 CAD Per Student for 1-4
  • $375 CAD Per Student for 5 to 8
  • $315 CAD Per Student for 9+

CANADA REGISTRATION

REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by November 2, 2020, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until November 6, 2020. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email jwilliams@westerneda.com or call Jan at 618-315-4475

SKU: US-SCT-2 Category:

Description

Overview:
This one-day course is great for service managers, service administrators, service sales and service advisors, or your up and coming “rising stars” that need a better understanding of financial concepts to be promoted into service department management roles. This includes a basic introduction to service department business financials and shows how everyday decisions have an impact on the dealerships bottom line. After attending this class, participants will understand the value of a technicians hour of labor, the importance of proper work order documentation, and time management. It will also improve the customer experience by teaching interpersonal and communication skills.

Objective:
To provide training and tools to help service personnel better manage their time and maximize sales while delivering excellent customer experience.

Main Topics:
  • Customer Service
  • Departmental Profitability
  • Value-Added Service Sales
  • Phone Skills
  • Time Management
  • Conflict Resolution

Service Counter Sales Training Brochure

This one-day course will be hosted VIRTUALLY! Please add all the registered student’s email addresses when registering so students can receive the training event invites, event access, and any training materials. Please be honest and register all students that will be attending the training. This training is prohibited to be used in a group setting to train unregistered students.

***This training event may NOT be recorded or shared, doing so is in violation of copyrights.

RECORDING PROHIBITED: Purchaser shall not cause or allow anyone to record a training event or make of public record without Seller’s prior written consent, which consent may be withheld at Seller’s sole discretion. If Purchaser records this training, the Purchaser shall be in default of its obligations under these terms and conditions and legal action can be pursued.

Training Date: November 10, 2020
Meeting Time: 9:00am – 5:00pm (Central Time)
Lunch Break: 12pm- 12:30pm
*Note: Course may run longer than anticipated so be sure to schedule accordingly

U.S. Dealer Pricing:

  • $395 USD Per Student for 1-4
  • $345 USD Per Student for 5 to 8
  • $285 USD Per Student for 9+

US REGISTRATION


Canadian Dealer Pricing:

  • $425 CAD Per Student for 1-4
  • $375 CAD Per Student for 5 to 8
  • $315 CAD Per Student for 9+

CANADA REGISTRATION

REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by November 2, 2020, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until November 6, 2020. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email jwilliams@westerneda.com or call Jan at 618-315-4475

Instructors

Kelly Mathison
Kelly has almost 30 years’ experience in the agricultural equipment industry. He started his career as a sales representative during the high interest crunch of the 1980’s He then spent 10 years in sales and marketing with the distributor and wholesale manufacturer, Flexi Coil, covering Canada, Australia and the U.S. In 1996 he became a partner in a single store John Deere Dealership in Brandon, Manitoba. Over the next 12 years, it grew from 1 store to 7 when they eventually merged with Enns Brothers in 2008. Over the years, he gained experience as a Sales Manager, Aftermarket Manager, General Manager and Group Marketing Manager. In 2011, Kelly sold his partnership interest and took a contract as Group Product Support Manager with Chesterfield Australia, one of the country’s largest John Deere Dealer groups.

In 2014, Kelly launched a consulting and training company, Kayzen Management, and in 2015 joined Western Equipment Dealers Association’s Dealer Institute as a consultant and trainer.

Kelly brings his unique, real life experience and time-tested best practice solutions to a wide scope of dealership issues. His philosophy of “continuous improvement” can be applied over all dealership departments.

Dealer Institute provides solutions and resources for growing your business and people and improving operational and financial efficiencies. You now have expanded access to a variety of affordable training programs and consulting services that can be delivered in a way that works best for you.

SPECIALTIES: AFTERMARKET  |  PARTS  |  SERVICE

 

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