Service Counter Sales Training – Columbia, MO

Overview:
One day program created specifically for dealership service counter people. This course is great for service managers, service administrators, service sales and service advisors, or your up and coming “rising stars” that need a better understanding of financial concepts to be promoted into service department management roles. This includes a basic introduction to service department business financials and shows how everyday decisions have an impact on the dealerships bottom line. After attending this class, participants will understand the value of a technicians hour of labor, the importance of proper work order documentation and time management. It will also improve the customer experience by teaching interpersonal and communication skills.

Objective:
To provide training and tools to help service personnel better manage their time and maximize sales while delivering excellent customer experience. Service Counter Sales Training Brochure

Service Counter Sales Training date and location:

November 10, 2020
Columbia, MO – Location TBD

Meeting Time: 9:00am – 5:00pm
Lunch is included

Pricing:

  • $425 Per Student for 1-4
  • $400 Per Student for 5 to 8
  • $375 Per Student for 9+
REGISTER HERE

COVID-19 Notification: All public and onsite courses will be produced in accordance with state/provincial-mandated social distancing and health guidelines. Courses will be hosted in an oversized room with students seated 6 feet apart. Instead of a buffet lunch, students will receive a boxed lunch. Masks are suggested but not required unless mandated by the host property.

REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by October 27, 2020, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until November 3, 2020. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email jwilliams@westerneda.com or call Jan at 618-315-4475

SKU: US-SCT-2 Category:

Description

Overview:
One day program created specifically for dealership service counter people. This course is great for service managers, service administrators, service sales and service advisors, or your up and coming “rising stars” that need a better understanding of financial concepts to be promoted into service department management roles. This includes a basic introduction to service department business financials and shows how everyday decisions have an impact on the dealerships bottom line. After attending this class, participants will understand the value of a technicians hour of labor, the importance of proper work order documentation and time management. It will also improve the customer experience by teaching interpersonal and communication skills.

Objective:
To provide training and tools to help service personnel better manage their time and maximize sales while delivering excellent customer experience. Service Counter Sales Training Brochure

Service Counter Sales Training date and location:

November 10, 2020
Columbia, MO – Location TBD

Meeting Time: 9:00am – 5:00pm
Lunch is included

Pricing:

  • $425 Per Student for 1-4
  • $400 Per Student for 5 to 8
  • $375 Per Student for 9+
REGISTER HERE

COVID-19 Notification: All public and onsite courses will be produced in accordance with state/provincial-mandated social distancing and health guidelines. Courses will be hosted in an oversized room with students seated 6 feet apart. Instead of a buffet lunch, students will receive a boxed lunch. Masks are suggested but not required unless mandated by the host property.

REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by October 27, 2020, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until November 3, 2020. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email jwilliams@westerneda.com or call Jan at 618-315-4475

Details

No Modules Found for this Course.

Instructors

Kelly Mathison
Kelly has almost 30 years’ experience in the agricultural equipment industry. He started his career as a sales representative during the high interest crunch of the 1980’s He then spent 10 years in sales and marketing with the distributor and wholesale manufacturer, Flexi Coil, covering Canada, Australia and the U.S. In 1996 he became a partner in a single store John Deere Dealership in Brandon, Manitoba. Over the next 12 years, it grew from 1 store to 7 when they eventually merged with Enns Brothers in 2008. Over the years, he gained experience as a Sales Manager, Aftermarket Manager, General Manager and Group Marketing Manager. In 2011, Kelly sold his partnership interest and took a contract as Group Product Support Manager with Chesterfield Australia, one of the country’s largest John Deere Dealer groups.

In 2014, Kelly launched a consulting and training company, Kayzen Management, and in 2015 joined Western Equipment Dealers Association’s Dealer Institute as a consultant and trainer.

Kelly brings his unique, real life experience and time-tested best practice solutions to a wide scope of dealership issues. His philosophy of “continuous improvement” can be applied over all dealership departments.

Dealer Institute provides solutions and resources for growing your business and people and improving operational and financial efficiencies. You now have expanded access to a variety of affordable training programs and consulting services that can be delivered in a way that works best for you.

 

Copyright © 2020