Parts Counter Sales Training – Twin Falls, ID
To provide training and tools to help parts sales people better manage their time and maximize sales while delivering an excellent customer experience.

Overview:
One day program created specifically for dealership parts counter salespeople. This program will benefit new and experienced parts salespeople, parts managers and CSR’s that are on the front line of your dealership’s parts sales force.

Objective:
To provide training and tools to help parts salespeople better manage their time and maximize sales while delivering excellent customer experience. Parts Counter Sales Training Brochure

Parts Counter Sales Training dates and locations:

October 10, 2019
Twin Falls, ID
Meeting Location TBD

Meeting Time: 9:00am – 4:00pm
Lunch is included

Pricing:

  • $425 Per Student for 1-4
  • $400 Per Student for 5 to 8
  • $375 Per Student for 9+
REGISTER

REGISTRATION POLICY & FEES
Advance registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by September 25, 2019, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until October 2, 2019. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email edueck@westerneda.com or call Erin at 800-762-5616. 

 

SKU: US-CR-PCT-1-2 Categories: ,

Description

Overview:
One day program created specifically for dealership parts counter salespeople. This program will benefit new and experienced parts salespeople, parts managers and CSR’s that are on the front line of your dealership’s parts sales force.

Objective:
To provide training and tools to help parts salespeople better manage their time and maximize sales while delivering excellent customer experience. Parts Counter Sales Training Brochure

Parts Counter Sales Training dates and locations:

October 10, 2019
Twin Falls, ID
Meeting Location TBD

Meeting Time: 9:00am – 4:00pm
Lunch is included

Pricing:

  • $425 Per Student for 1-4
  • $400 Per Student for 5 to 8
  • $375 Per Student for 9+
REGISTER

REGISTRATION POLICY & FEES
Advance registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by September 25, 2019, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until October 2, 2019. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, email edueck@westerneda.com or call Erin at 800-762-5616. 

 

Details

MODULE 1:

Parts Counter Sales Training

October 10, 2019 9:00am - October 10, 2019 4:00pm 2019-10-10 09:00:00 2019-10-10 16:00:00 America/Chicago Parts Counter Sales Training Location Dealer Institute info@dealerinstitute.org Customer Service
  • Personal professionalism
  • Greeting / assisting customers
  • Effective customer follow-up methods
  • Internal customer service (shop, whole goods, etc.)
Value-added Parts Sales
  • Increasing sales per transaction (customer)
  • Increasing sales per transaction (internal)
  • Solution selling
  • Selling related parts/service
  • Proactive parts sales and marketing techniques
Department Profitability
  • Understanding basic parts financials
  • Developing a direct “line of site” from everyday decisions and the impact they have on profitability
  • Understanding Parts Margins, Turns and Discounts
  • Department expense control
  • Identifying profitability “leaks”
Conflict Resolution
  • Professionally handling of difficult customers
  • Problem-solving (out of stock, wrong parts, order errors)
  • Dealing with customer credit or payment issues
Phone Skills
  • Effective ways to improve incoming calls
  • Improving outgoing call effectiveness
  • Proactive telephone sales skills
Time Management
  • Scheduling your day
  • Managing interruptions
  • Proactive vs reactive time management

Instructors

Kelly Mathison
Kelly has almost 30 years’ experience in the agricultural equipment industry. He started his career as a sales representative during the high interest crunch of the 1980’s He then spent 10 years in sales and marketing with the distributor and wholesale manufacturer, Flexi Coil, covering Canada, Australia and the U.S. In 1996 he became a partner in a single store John Deere Dealership in Brandon, Manitoba. Over the next 12 years, it grew from 1 store to 7 when they eventually merged with Enns Brothers in 2008. Over the years, he gained experience as a Sales Manager, Aftermarket Manager, General Manager and Group Marketing Manager. In 2011, Kelly sold his partnership interest and took a contract as Group Product Support Manager with Chesterfield Australia, one of the country’s largest John Deere Dealer groups.

In 2014, Kelly launched a consulting and training company, Kayzen Management, and in 2015 joined Western Equipment Dealers Association’s Dealer Institute as a consultant and trainer.

Kelly brings his unique, real life experience and time-tested best practice solutions to a wide scope of dealership issues. His philosophy of “continuous improvement” can be applied over all dealership departments.

Dealer Institute provides solutions and resources for growing your business and people and improving operational and financial efficiencies. You now have expanded access to a variety of affordable training programs and consulting services that can be delivered in a way that works best for you.