One day program created specifically for dealership service counter people. This course is great for service managers, service administrators, service sales and service advisors, or your up and coming “rising stars” that need a better understanding of financial concepts to be promoted into service department management roles. This includes a basic introduction to service department business financials and shows how everyday decisions have an impact on the dealership’s bottom line. After attending this class, participants will understand the value of a technician’s hour of labor, the importance of proper work order documentation and time management. It will also improve the customer experience by teaching interpersonal and communication skills.
To provide training and tools to help service personnel better manage their time and maximize sales while delivering excellent customer experience. Service Counter Sales Training Brochure
Service Counter Sales Training date and location:
January 16, 2020
Meeting Location TBD
Meeting Time: 9:00am – 5:00pm
Lunch is included
- $425 Per Student for 1-4
- $400 Per Student for 5 to 8
- $375 Per Student for 9+
REGISTRATION POLICY & FEES
Advance registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us by January 2, 2020, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until January 6, 2020. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to WEDA, firstname.lastname@example.org or call Jan at 618-315-4475.