Customer Service Training
To provide training and tools to help customer facing employees better serve customers while delivering an excellent customer experience.

Overview:
Through this one day, (6 hour) program created specifically for dealership parts, sales, service and other customer facing areas of the dealership, we will demonstrate how to provide exceptional customer service and generate greater sales with proven methods that are practical and effective.

This course is designed to introduce the comprehensive elements of the customer service culture.  Transformational customer service has three elements:

1) Customer service begins with the employees’ attitudes
2) Managing the key-moments-of truth
3) Customer service management systems

How you Benefit: Dealership personnel learn how to increase overall customer satisfaction while growing organizational business. You will leave with proven skills to generate more of your own repeat and referral traffic every day in your dealership. You get an immediate spike in sales, keep your loyal clients for another ownership cycle, and maximize after-market business by keeping your customers coming back.

Who Should Attend:  Transformational Customer Service is designed for every department within the dealership and we encourage you to send employees representing each of your departments.

Click Here for Full Course Summary

The training takes place on February 12, 2019 from 9:00am to 4:00pm at the SpringHill Suites by Marriott, 7048 W Grandridge Blvd, Kennewick, WA 99336 and includes lunch.

  • Maximum 45 students per course
  • $400 Per Student for 1- 4
  • $375 Per Student for 5 – 8
  • $325 Per Student for 9+
REGISTER
SKU: US-CR-CS-1-1 Categories: ,

Description

Overview:
Through this one day, (6 hour) program created specifically for dealership parts, sales, service and other customer facing areas of the dealership, we will demonstrate how to provide exceptional customer service and generate greater sales with proven methods that are practical and effective.

This course is designed to introduce the comprehensive elements of the customer service culture.  Transformational customer service has three elements:

1) Customer service begins with the employees’ attitudes
2) Managing the key-moments-of truth
3) Customer service management systems

How you Benefit: Dealership personnel learn how to increase overall customer satisfaction while growing organizational business. You will leave with proven skills to generate more of your own repeat and referral traffic every day in your dealership. You get an immediate spike in sales, keep your loyal clients for another ownership cycle, and maximize after-market business by keeping your customers coming back.

Who Should Attend:  Transformational Customer Service is designed for every department within the dealership and we encourage you to send employees representing each of your departments.

Click Here for Full Course Summary

The training takes place on February 12, 2019 from 9:00am to 4:00pm at the SpringHill Suites by Marriott, 7048 W Grandridge Blvd, Kennewick, WA 99336 and includes lunch.

  • Maximum 45 students per course
  • $400 Per Student for 1- 4
  • $375 Per Student for 5 – 8
  • $325 Per Student for 9+
REGISTER

Details

MODULE 1:

Customer Service Training

February 12, 2019 9:00am - February 12, 2019 4:00pm 2019-02-12 09:00:00 2019-02-12 16:00:00 America/Chicago Customer Service Training Location Dealer Institute info@dealerinstitute.org

Instructors

Larry Cole, PHD
Larry Cole earned a Ph.D. in Psychology from the University of Oklahoma. Larry was on the faculty of Arkansas Tech University and served as CEO of a Comprehensive Mental Health Center before founding his consulting company, TeamMax®, in 1989.
Since then, Larry has specialized in improving leadership effectiveness and teamwork while fostering the fact that frustration is your best friend. He created the TeamMax® Advantage methodologies to measure behavior change in realtime.
In addition to the books and manuscripts listed below, he has written numerous articles for professional, business
and trade magazines, and written several unpublished manuscripts that he offers. He has worked in the agriculture industry for over fifteen years.

Books
“Frustration is Your Best Friend”
“People-Smart Leaders” (with Michael Cole, Ph.D.)
“Communication in Poultry Grower Relations”
“Teamwork in Poultry Production”
“97 Things to Take Your Sales Career to the Next Level” (with Byrd Baggett, CSP)
“Charismatic Leadership” (with Byrd Baggett, CSP)

eBooks
“Smart People Work People Smart” (with Byrd Baggett, CSP, and Michael Cole, Ph.D.)
“Being the Leaders Followers Like to Follow” (with Byrd Baggett, CSP, and Michael Cole, Ph.D.)
“People-Smart Coaching” (with Byrd Baggett CSP, and Michael Cole, Ph.D.)
“A Handbook on Transformational Leadership” (with Byrd Baggett, CSP, and Michael Cole, Ph.D.)
Unpublished Manuscripts: Available Upon Request
“Putting the Work in Teamwork to Work”
“What Quantum Physics and Leadership Have in Common”
“The Leadership Difference”
“What the 12 Step Program Teaches Leaders about Leadership”
“The Journey to Vulnerability Trust Travels Through Transparency”

 

Plan Your Trip

SpringHill Suites
7048 W Grandridge Blvd
Kennewick, WA 99336
509-820-3026
Book Room
Special Rate $120 plus tax