Parts Counter Training
To provide training and tools to help parts sales people better manage their time and maximize sales while delivering an excellent customer experience.

Overview:
One day, (6 hour) program created specifically for dealership parts counter sales people. This program will benefit new and experienced parts sales people, parts managers and CSR’s that are on the front line of your dealership’s parts sales force.

Objective:
To provide training and tools to help parts sales people better manage their time and maximize sales while delivering an excellent customer experience.

Parts Counter Training is a one day course that will be held in Kennewick, WA the day before the 2018 Pacific Northwest Dealers of Tomorrow meeting at the SpringHill Suites from 9:00am – 4:00pm. Maximum 45 students for training and lunch is included.  Training Location: SpringHill Suite Hotel: 7048 W Grandridge Blvd, Kennewick, WA 99336 (509) 820-3026 Book Rooms

Parts Counter Training Overview
Total
$300
SKU: US-CR-PCT-1 Categories: ,

Description

Overview:
One day, (6 hour) program created specifically for dealership parts counter sales people. This program will benefit new and experienced parts sales people, parts managers and CSR’s that are on the front line of your dealership’s parts sales force.

Objective:
To provide training and tools to help parts sales people better manage their time and maximize sales while delivering an excellent customer experience.

Parts Counter Training is a one day course that will be held in Kennewick, WA the day before the 2018 Pacific Northwest Dealers of Tomorrow meeting at the SpringHill Suites from 9:00am – 4:00pm. Maximum 45 students for training and lunch is included.  Training Location: SpringHill Suite Hotel: 7048 W Grandridge Blvd, Kennewick, WA 99336 (509) 820-3026 Book Rooms

Parts Counter Training Overview

Details

MODULE 1:

Parts Counter Training

January 31, 2018 9:00am - January 31, 2018 4:00pm 2018-01-31 09:00:00 2018-01-31 16:00:00 America/Chicago Parts Counter Training Location Dealer Institute info@dealerinstitute.org Customer Service
  • Personal professionalism
  • Greeting / assisting customers
  • Effective customer follow-up methods
  • Internal customer service (shop, whole goods etc.)
Telephone skills
  • Effective ways to improve incoming calls
  • Improving Outgoing call effectiveness
  • Proactive telephone sales skills
Value added parts sales
  • Increasing sales per transaction (customer)
  • Increasing sales per transaction (internal)
  • Solution selling
  • Selling related parts / service
  • Proactive parts sales and marketing techniques
Conflict resolution
  • Professionally handling of difficult customers
  • Problem solving (out of stock, wrong parts, order errors)
  • Dealing with customer credit or payment issues
Time Management
  • Scheduling your day
  • Managing interruptions
  • Proactive vs reactive time management

Instructors

Dave Teigen

Dave Teigen is an experienced results-driven consultant with a strong background in financial analysis interpretation and have extensive experience in corporate advisory, retail, and marketing management. He is adept at steering organizations through exponential growth while maintaining operational stability, profitability and focus on the core business vision.

Dave’s experience in the ag industry runs deep starting as a sales manager/store manager at Haug Implement Co for over 13 years. For 1998 to 2004 supported sales at Brandt Holdings where they grew sales from $22 Million to over $125 Million.

After 6 years Dave moved on to be a Regional Manager at C & B Operations where he was responsible for day-to-day operations of Idaho operations. Turned a non-performing dealership into the 2009 Dealer of the Year by Farm Equipment Magazine. This included increasing sales, increased recruitment, training, and retention of 30 additional employees, increased customer satisfaction, and increased profitability in a four-year time frame.

Dave then took a position at Belkorp Ag as a Division Manager where he provided strategic and financial insight to senior management and board of directors on a monthly and quarterly basis.
Oversaw and developed a staff of 54 employees at the same time increasing profitability of the locations. Managed the delivery processes to ensure timely ordering, delivery and follow up to ensure customer satisfaction.

Dave’s desire to improve dealership operations lead him to consult for Jerkins Creative Consulting where he trained on topics geared to Departmental Leadership, Organizational Growth as well as Sales, Parts and Service Departmental Management. He is now General Manager of Bobcat of Reno and Sacramento as well as consulting with WEDA’s Dealer Institute.

 

Plan Your Trip

7048 W Grandridge Blvd
Kennewick, WA 99336
(509) 820-3026
BOOK ROOMS