Parts Counter Sales Training
To provide training and tools to help parts sales people better manage their time and maximize sales while delivering an excellent customer experience.

Overview:
One day, (6 hour) program created specifically for dealership parts counter sales people. This program will benefit new and experienced parts sales people, parts managers and CSR’s that are on the front line of your dealership’s parts sales force.

Objective:
To provide training and tools to help parts sales people better manage their time and maximize sales while delivering an excellent customer experience. Parts Counter Sales Training Brochure

Parts Counter Sales Training dates and locations:

  • October 23, 2018 | Lubbock, TX
  • October 25, 2018 | Tyler, TX
  • October 30, 2018 | Kansas City, MO
  • Meeting Time: 9:00am – 4:00pm
  • Maximum 45 students per course
  • Lunch is included
  • Meeting locations to be announced
  • $400 Per Student
  • $375 Per Student for 3 to 5
  • $325 Per Student for 6+
REGISTER
SKU: US-CR-PCT-1 Categories: ,

Description

Overview:
One day, (6 hour) program created specifically for dealership parts counter sales people. This program will benefit new and experienced parts sales people, parts managers and CSR’s that are on the front line of your dealership’s parts sales force.

Objective:
To provide training and tools to help parts sales people better manage their time and maximize sales while delivering an excellent customer experience. Parts Counter Sales Training Brochure

Parts Counter Sales Training dates and locations:

  • October 23, 2018 | Lubbock, TX
  • October 25, 2018 | Tyler, TX
  • October 30, 2018 | Kansas City, MO
  • Meeting Time: 9:00am – 4:00pm
  • Maximum 45 students per course
  • Lunch is included
  • Meeting locations to be announced
  • $400 Per Student
  • $375 Per Student for 3 to 5
  • $325 Per Student for 6+
REGISTER

Details

MODULE 1:

Parts Counter Sales Training - Lubbock, TX

October 23, 2018 9:00am - October 23, 2018 4:00pm 2018-10-23 09:00:00 2018-10-23 16:00:00 America/Chicago Parts Counter Sales Training - Lubbock, TX Location Dealer Institute info@dealerinstitute.org Customer Service
  • Personal professionalism
  • Greeting / assisting customers
  • Effective customer follow-up methods
  • Internal customer service (shop, whole goods etc.)
Telephone skills
  • Effective ways to improve incoming calls
  • Improving Outgoing call effectiveness
  • Proactive telephone sales skills
Value added parts sales
  • Increasing sales per transaction (customer)
  • Increasing sales per transaction (internal)
  • Solution selling
  • Selling related parts / service
  • Proactive parts sales and marketing techniques
Conflict resolution
  • Professionally handling of difficult customers
  • Problem solving (out of stock, wrong parts, order errors)
  • Dealing with customer credit or payment issues
Time Management
  • Scheduling your day
  • Managing interruptions
  • Proactive vs reactive time management

MODULE 2:

Parts Counter Sales Training - Tyler, TX

October 25, 2018 9:00am - October 25, 2018 4:00pm 2018-10-25 09:00:00 2018-10-25 16:00:00 America/Chicago Parts Counter Sales Training - Tyler, TX Location Dealer Institute Customer Service
  • Personal professionalism
  • Greeting / assisting customers
  • Effective customer follow-up methods
  • Internal customer service (shop, whole goods etc.)
Telephone skills
  • Effective ways to improve incoming calls
  • Improving Outgoing call effectiveness
  • Proactive telephone sales skills
Value added parts sales
  • Increasing sales per transaction (customer)
  • Increasing sales per transaction (internal)
  • Solution selling
  • Selling related parts / service
  • Proactive parts sales and marketing techniques
Conflict resolution
  • Professionally handling of difficult customers
  • Problem solving (out of stock, wrong parts, order errors)
  • Dealing with customer credit or payment issues
Time Management
  • Scheduling your day
  • Managing interruptions
  • Proactive vs reactive time management

MODULE 3:

Parts Counter Sales Training - Kansas City, MO

October 30, 2018 9:00am - October 30, 2018 4:00pm 2018-10-30 09:00:00 2018-10-30 16:00:00 America/Chicago Parts Counter Sales Training - Kansas City, MO Location Dealer Institute Customer Service
  • Personal professionalism
  • Greeting / assisting customers
  • Effective customer follow-up methods
  • Internal customer service (shop, whole goods etc.)
Telephone skills
  • Effective ways to improve incoming calls
  • Improving Outgoing call effectiveness
  • Proactive telephone sales skills
Value added parts sales
  • Increasing sales per transaction (customer)
  • Increasing sales per transaction (internal)
  • Solution selling
  • Selling related parts / service
  • Proactive parts sales and marketing techniques
Conflict resolution
  • Professionally handling of difficult customers
  • Problem solving (out of stock, wrong parts, order errors)
  • Dealing with customer credit or payment issues
Time Management
  • Scheduling your day
  • Managing interruptions
  • Proactive vs reactive time management

Instructors

Kelly Mathison
Kelly has almost 30 years’ experience in the agricultural equipment industry. He started his career as a sales representative during the high interest crunch of the 1980’s He then spent 10 years in sales and marketing with the distributor and wholesale manufacturer, Flexi Coil, covering Canada, Australia and the U.S. In 1996 he became a partner in a single store John Deere Dealership in Brandon, Manitoba. Over the next 12 years, it grew from 1 store to 7 when they eventually merged with Enns Brothers in 2008. Over the years, he gained experience as a Sales Manager, Aftermarket Manager, General Manager and Group Marketing Manager. In 2011, Kelly sold his partnership interest and took a contract as Group Product Support Manager with Chesterfield Australia, one of the country’s largest John Deere Dealer groups.

In 2014, Kelly launched a consulting and training company, Kayzen Management, and in 2015 joined Western Equipment Dealers Association’s Dealer Institute as a consultant and trainer.

Kelly brings his unique, real life experience and time-tested best practice solutions to a wide scope of dealership issues. His philosophy of “continuous improvement” can be applied over all dealership departments.

Dealer Institute provides solutions and resources for growing your business and people and improving operational and financial efficiencies. You now have expanded access to a variety of affordable training programs and consulting services that can be delivered in a way that works best for you.

 

Plan Your Trip

To be announced