Let’s begin by stating that the senior leaders of a dealership are responsible for creating a workplace culture that fosters high morale and productivity.
Having said that, there are both family and corporately owned enterprises that fail to live up to this responsibility. Toxicity in the dealership can come from many sources.
An excellent self-reflection exercise is to evaluate the poison you put into the dealership. Actually, every one of our personalities has the potential to contribute to the poison if we don’t manage ourselves. But we’re addressing family issues in this article.
I’ve had the opportunity to work in several family-owned businesses and listed below are some of the dynamics that created toxicity for their businesses.
If you are a family-owned business, you may want to check any of the following and compare them to the dynamics within your dealership.
Western Equipment Dealer Magazine Summer 2018 Issue
By Larry Cole PhD