Mar 20, 2019 | Magazine Article
You will recognize the title of this article is the popular definition for insanity. Surely that definition doesn’t fit your dealership. I know that you want to be more successful next year than this year and that speaks to the name of a best-selling book What Got You...
Mar 20, 2019 | Magazine Article
Gordon Ramsay of the television show Kitchen Nightmares exposes some of the worst restaurant practices, leadership skills, and building conditions. Unfortunately, many dealerships are cooking up and serving as many unproductive activities and images as those seen on...
Dec 20, 2018 | Magazine Article
THIS TITLE is not an oxymoron. I’m writing this article for two critical reasons: First, feedback is required for us to improve performance. Second, most supervisors cringe at the thought of providing performance feedback to employees. And it gets worse. I’ve talked...
Dec 20, 2018 | Magazine Article
AT A DEALERSHIP, just like any business, there are two critical things required to survive: 1. turn a profit 2. generate cash Yes, many other things are important, including customer experience, employee morale, safety, marketing, and branding, to name a few. However,...
Dec 20, 2018 | Magazine Article
Last fall at a national dealers’ meeting, a manufacturer announced that its dealer network would be reimbursed for warranty service travel expenses. The reimbursement will be for service truck fees or mileage when a technician is traveling to a warranty service job....
Oct 21, 2018 | Magazine Article
Creating a service labor budget can be a stressful and intimidating time for many service managers. In many cases, service managers are comfortable when it comes to technical product knowledge but are less familiar with financial budgeting. For some dealers, the...
Jun 21, 2018 | Magazine Article
“Are you nuts?” That was the reaction I received when I proposed the idea of selling our equipment dealership. My partners, all in their thirties, were shocked. By their reaction, it was obvious that they were not clear on the reasons behind the suggestion....
Apr 22, 2018 | Magazine Article
Looking back on 2017, I found it was an interesting consulting year. Family issues sabotaging effective business practices came at me from many directions. Let me share with you many of the family issues I observed. Parents who struggle making business decisions...
Dec 20, 2017 | Magazine Article
Well, I did it again. I got worked up and shot off my mouth. Let me explain as I apologize. At the Omaha Dealer Minds Summit in August, our panel discussed various wholegoods commission structures, which are driving used equipment sales and increasing turns. We were...
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