Your Dealership Show Room Through Your Customer’s Eyes

Corporate accountability – Fact or Fiction?

Corporate accountability is a FACT when monitoring the technical performance of the dealership, but mostly FICTION when applied to people performance. The ironic fact is that people drive the success of a dealership so it just makes good sense to apply accountability...

Understanding Productivity and Efficiency

Service financial and performance tracking can be confusing for service managers and technicians. Some systems use different terminology, such as revenue recovery, charge-out efficiency, or service recovery that can also cause additional confusion. In this edition of...

My class of customers

IT’S BEEN TOUGH selling and it won’t be easier this winter. It doesn’t take much to upset the apple cart and every month it seems a truckload is turning upside down. We have to find sales. The traditional methods of how we target our A, B, and C customers are not...

Avoiding the tragedies of leadership

ALL OF US have the potential to be better tomorrow than what we are today, but that transformation doesn’t happen automatically. Consequently, there are categorical tragedies. One tragedy is those who DON’T REALIZE the potential waiting in their bodies to be...

How to explain basic financials to new managers

UNDERSTANDING BASIC FINANCIALS is a common challenge faced by newly hired managers, whether you promote from within the dealership or bring in a new person from the outside. How do you prioritize the immediate training they will need to succeed in their new position?...

Do your managers and staff think like owners?

AT A DEALERSHIP, just like any business, there are two critical things required to survive: 1. turn a profit 2. generate cash Yes, many other things are important, including customer experience, employee morale, safety, marketing, and branding, to name a few. However,...
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