Mar 20, 2019 | Magazine Article
In a recent customer satisfaction survey, 73 percent of customers said they didn’t give up on a company because of poor product quality, poor service, or price. They took their business elsewhere because they didn’t feel appreciated. Many believe customer service and...
Apr 23, 2017 | Magazine Article
Beyond a receptionist, few people in a dealership stand to have more contact with customers than service technicians. “So much of a dealership’s reputation centers on how well service technicians perform their jobs and interact with customers,” says Jim Facente, a...