Equipment dealership showrooms have come a long way in the past 15 years. During the most recent “boom years,” many new facilities have been built with attention focused on the showroom and display areas. Kudos to dealers who have paid attention to the details to...
Service financial and performance tracking can be confusing for service managers and technicians. Some systems use different terminology, such as revenue recovery, charge-out efficiency, or service recovery that can also cause additional confusion. In this edition of...
Does the battle against these giants remind you of David and Goliath? Over the past number of years, parts and service managers who have attended our Dealer Institute courses have told me they have seen an increase in competition from the internet. Many see it as the...
OVER THE PAST SIX MONTHS, more than 500 parts people have attended the Dealer Institute’s Parts Counter Sales Training Program. Attendees have ranged from people who had only been on the job a few weeks to seasoned veterans with over 30 years’ experience. When we...
AT A DEALERSHIP, just like any business, there are two critical things required to survive: 1. turn a profit 2. generate cash Yes, many other things are important, including customer experience, employee morale, safety, marketing, and branding, to name a few. However,...
Creating a service labor budget can be a stressful and intimidating time for many service managers. In many cases, service managers are comfortable when it comes to technical product knowledge but are less familiar with financial budgeting. For some dealers, the...
When it comes to parts and service departments, there is no shortage of metrics to watch so it’s hard to narrow it down to only one. To use a sports analogy, a successful baseball team must do many things well to win. When asked to narrow it down to the most important...
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