Your Dealership Show Room Through Your Customer’s Eyes

Understanding Productivity and Efficiency

Service financial and performance tracking can be confusing for service managers and technicians. Some systems use different terminology, such as revenue recovery, charge-out efficiency, or service recovery that can also cause additional confusion. In this edition of...

Do your managers and staff think like owners?

AT A DEALERSHIP, just like any business, there are two critical things required to survive: 1. turn a profit 2. generate cash Yes, many other things are important, including customer experience, employee morale, safety, marketing, and branding, to name a few. However,...

Aftermarket Management – Keep your eye on the ball

When it comes to parts and service departments, there is no shortage of metrics to watch so it’s hard to narrow it down to only one. To use a sports analogy, a successful baseball team must do many things well to win. When asked to narrow it down to the most important...
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