Mar 20, 2020 | Magazine Article
Corporate accountability is a FACT when monitoring the technical performance of the dealership, but mostly FICTION when applied to people performance. The ironic fact is that people drive the success of a dealership so it just makes good sense to apply accountability...
Dec 20, 2018 | Magazine Article
THIS TITLE is not an oxymoron. I’m writing this article for two critical reasons: First, feedback is required for us to improve performance. Second, most supervisors cringe at the thought of providing performance feedback to employees. And it gets worse. I’ve talked...
Dec 20, 2018 | Magazine Article
AT A DEALERSHIP, just like any business, there are two critical things required to survive: 1. turn a profit 2. generate cash Yes, many other things are important, including customer experience, employee morale, safety, marketing, and branding, to name a few. However,...
Jun 21, 2018 | Magazine Article
Let’s begin by stating that the senior leaders of a dealership are responsible for creating a workplace culture that fosters high morale and productivity. Having said that, there are both family and corporately owned enterprises that fail to live up to this...
Jun 21, 2018 | Magazine Article
“Are you nuts?” That was the reaction I received when I proposed the idea of selling our equipment dealership. My partners, all in their thirties, were shocked. By their reaction, it was obvious that they were not clear on the reasons behind the suggestion....
Apr 22, 2018 | Magazine Article
Looking back on 2017, I found it was an interesting consulting year. Family issues sabotaging effective business practices came at me from many directions. Let me share with you many of the family issues I observed. Parents who struggle making business decisions...
Jun 20, 2017 | Magazine Article
HAVE YOU EVER promoted your most skilled parts person to manager only to find out the employee lacked management abilities? Of all the questions whispered in my ears, the most common is: “I am now a manager. What is expected of me?” Along with the parts counter...
Apr 25, 2017 | Magazine Article
Perhaps it’s time to remind everyone about the importance of time. All of us talk about time as being one of our precious possessions. The psychological aspect of time is not always pleasant since most of us experience the frustration of having too little time to do...
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