My class of customers

My class of customers

IT’S BEEN TOUGH selling and it won’t be easier this winter. It doesn’t take much to upset the apple cart and every month it seems a truckload is turning upside down. We have to find sales. The traditional methods of how we target our A, B, and C customers are not...

Aftermarket Management – Keep your eye on the ball

When it comes to parts and service departments, there is no shortage of metrics to watch so it’s hard to narrow it down to only one. To use a sports analogy, a successful baseball team must do many things well to win. When asked to narrow it down to the most important...
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