Service Technicians | Dealer Institute

Service Technicians – The real faces of your dealership

Apr 23, 2017 | Magazine Article

Beyond a receptionist, few people in a dealership stand to have more contact with customers than service technicians. “So much of a dealership’s reputation centers on how well service technicians perform their jobs and interact with customers,” says Jim Facente, a...

Service Technicians – The real faces of your dealership

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