Our Blog
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Positive impact of financial transparency in your dealership
OVER THE PAST SIX MONTHS, more than 500 parts people have attended the Dealer Institute’s Parts Counter Sales Training Program. Attendees have ranged from people who had only been on the job a few weeks to seasoned veterans with over 30 years’ experience. When we...
Avoiding the tragedies of leadership
ALL OF US have the potential to be better tomorrow than what we are today, but that transformation doesn’t happen automatically. Consequently, there are categorical tragedies. One tragedy is those who DON’T REALIZE the potential waiting in their bodies to be...
Crazy dealership stories – If you think your dealership is bad…
IN THE SPRING issue of Western Equipment Dealer, I wrote about “5 Key Areas that Separate Average and Great Dealerships.” After a dealer friend read the article, he asked what odd or funny things have trainers for WEDA’s Dealer Institute experienced in dealerships....
How to explain basic financials to new managers
UNDERSTANDING BASIC FINANCIALS is a common challenge faced by newly hired managers, whether you promote from within the dealership or bring in a new person from the outside. How do you prioritize the immediate training they will need to succeed in their new position?...
Customer Service vs. Customer Experience – What’s the difference?
In a recent customer satisfaction survey, 73 percent of customers said they didn’t give up on a company because of poor product quality, poor service, or price. They took their business elsewhere because they didn’t feel appreciated. Many believe customer service and...
Doing what we’ve always done and expecting a different result
You will recognize the title of this article is the popular definition for insanity. Surely that definition doesn’t fit your dealership. I know that you want to be more successful next year than this year and that speaks to the name of a best-selling book What Got You...
5 Key Areas That Separate Average and Great Dealerships
Gordon Ramsay of the television show Kitchen Nightmares exposes some of the worst restaurant practices, leadership skills, and building conditions. Unfortunately, many dealerships are cooking up and serving as many unproductive activities and images as those seen on...
Feedback is a gift
THIS TITLE is not an oxymoron. I’m writing this article for two critical reasons: First, feedback is required for us to improve performance. Second, most supervisors cringe at the thought of providing performance feedback to employees. And it gets worse. I’ve talked...
Do your managers and staff think like owners?
AT A DEALERSHIP, just like any business, there are two critical things required to survive: 1. turn a profit 2. generate cash Yes, many other things are important, including customer experience, employee morale, safety, marketing, and branding, to name a few. However,...
Warranty service travel coverage – Be careful what you wish for
Last fall at a national dealers’ meeting, a manufacturer announced that its dealer network would be reimbursed for warranty service travel expenses. The reimbursement will be for service truck fees or mileage when a technician is traveling to a warranty service job....
WEDA/DI Videos
- NAEDA Protect Promotional Video
- Importance of understanding financials and metrics
- The importance of a total dealership approach
- Dealer Institute What Differentiates us from other consulting firms
- Dealer Institute People Smart Leaders
- Equipment Dealer Consulting Business Valuation Services
- Equipment Dealer Consulting Succession Planning Services
- NAEDA OSUIT Student Video
Reach Us
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13005 Greenville Avenue,
California, TX 70240
+22 140 006 754
contact@divifinance.com