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UPCOMING
COURSES & EVENTS
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18
Jan
Service Counter Sales Training - 01/18/2022Overview: This one-day course is great for service[...] -
20
Jan
Psychology of Sales - 01/20/2022WINNING THE HEAD GAME World-class athletes have[...] -
08
Feb
Service Counter Sales Training - 2/08/2022Overview: This one-day course is great for service[...] -
10
Feb
Transformational Customer ServiceOverview: Through this one-day program created[...]
GENERATING NEW IDEAS
SOLVING BIG PROBLEMS
Since inception, DI has delivered a wide variety of onsite training and consulting projects and courses across North America.
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STUDENTS
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LATEST ARTICLES
Read the latest magazine articles from our trainers on important industry, organizational and departmental topics
Dealer peer groups exchange information
It’s Just Good Business So, what’s the big deal? Having been privy to many dealers’ thoughts and beliefs about peer groups, I ...
Parts Turn Rate
Top Metrics to Watch While many dealers focus on top-line sales and gross margins, turnover rates and the impact it has on profitability and ...
Fish rot from the head down… or so it’s said
People-Smart Leadership Principles The truth of the matter is I’ve never smelled a fish that is beginning to rot to test this cliché ...