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LATEST ARTICLES
Read the latest magazine articles from our trainers on important industry, organizational and departmental topics
How are you evaluating trades? What Valuation Influence Study Revealed
It’s Just Good Business When assigning wholesale values to possible trades, what sources have the greatest and least influence on your decisions? The ...
Your frontline is critical to customer retention
Top Metrics to Watch Your customers may interact with your front-line parts and service people five to 10 times more often than they do with ...
Cult Leaders Tell Us About Leadership
People-Smart Leadership Principles The Psychology Today published a fascinating article about the recruiting tactics of groups, one of which was ISIS. I had often ...