Service Counter Sales Training - Omaha, NE - June 9, 2027
This one-day course is great for service managers, service administrators, service sales and service advisors, or your up-and-coming “rising stars” who need a better understanding of financial concepts to be promoted into service department management roles. This includes a basic introduction to service department business financials and shows how everyday decisions have an impact on the dealerships bottom line. After attending this class, participants will understand the value of a technicians hour of labor, the importance of proper work order documentation, and time management. It will also improve the customer experience by teaching interpersonal and communication skills
The objective is to provide training and tools to help service personnel better manage their time and maximize sales while delivering excellent customer experience.
- Customer Service
- Departmental Profitability
- Value-Added Parts Sales
- Phone Skills
- Time Management
- Conflict Resolution
This in-person training will be held in Omaha, NE. Please do not book any travel until instructed by Dealer Institute.
U.S. Dealer Pricing (USD).
$599 Per Student for 5 to 8
$549 Per Student for 9+
REGISTRATION POLICY & FEES
Advanced registration is requested
A registration fee is required for EACH PERSON who attends. REGISTRATION POLICY: If you find you cannot attend the training after sending your paid registration, notify us 10 days in advance, and your fees will be refunded in full. Then, a $50 cancellation fee will apply until 2 days before the course. After that, no refunds will be issued for cancellation. You may substitute without penalty. To substitute or cancel, please submit your request in writing to NAEDA, email April Wieringa awieringa@naeda.com
IN-PERSON TRAINING
Training Date: June 9, 2027
Meeting Time: 8:00am – 4:00pm CST
Lunch Break: 12pm – 12:30pm
Location: Omaha, Nebraska
*Note: Course may run longer than anticipated so be sure to schedule accordingly
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Service Counter Sales
Equip your frontline personnel for success
