Jun 20, 2017 | Magazine Article
HAVE YOU EVER promoted your most skilled parts person to manager only to find out the employee lacked management abilities? Of all the questions whispered in my ears, the most common is: “I am now a manager. What is expected of me?” Along with the parts counter...
Apr 25, 2017 | Magazine Article
Perhaps it’s time to remind everyone about the importance of time. All of us talk about time as being one of our precious possessions. The psychological aspect of time is not always pleasant since most of us experience the frustration of having too little time to do...
Apr 24, 2017 | Magazine Article
What’s your answer? The three “Gets” are questions dealers should always be asking themselves. For many, these challenging times have presented ample opportunity to ponder on the answers to Get Big, Get Better or Get Out. Are you a rural lifestyle or large ag or...
Apr 23, 2017 | Magazine Article
Beyond a receptionist, few people in a dealership stand to have more contact with customers than service technicians. “So much of a dealership’s reputation centers on how well service technicians perform their jobs and interact with customers,” says Jim Facente, a...
WEDA/DI Videos