Apr 24, 2017 | Magazine Article
What’s your answer? The three “Gets” are questions dealers should always be asking themselves. For many, these challenging times have presented ample opportunity to ponder on the answers to Get Big, Get Better or Get Out. Are you a rural lifestyle or large ag or...
Apr 23, 2017 | Magazine Article
Beyond a receptionist, few people in a dealership stand to have more contact with customers than service technicians. “So much of a dealership’s reputation centers on how well service technicians perform their jobs and interact with customers,” says Jim Facente, a...
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